FAQ's

🛒 Orders & Payments

Q1: How do I place an order?
Simply browse our products, click “Add to Cart,” and proceed to checkout. Fill in your details and confirm your order.

Q2: What payment methods do you accept?
We currently accept Cash on Delivery (COD) and Online Payments (where available).

Q3: Can I cancel my order?
Yes, you can cancel your order within 12 hours of placing it. Once shipped, cancellations are not possible.

📦 Shipping & Delivery

Q4: How long does delivery take?

• Within Pakistan: 3–5 business days.

• International Orders: 7–15 business days (depending on location).

Q5: How much does shipping cost?

• Flat-rate shipping across Pakistan.

• Free shipping may apply for orders above a certain amount (check promotions).

• International shipping is calculated at checkout.

Q6: Do you provide order tracking?
Yes! Once your order ships, we’ll send you a tracking number via email/SMS.

🔄 Returns & Refunds

Q7: What is your return policy?
We accept returns within 7 days of delivery if the product is unused, in original packaging, and in good condition.

Q8: How do I request a return?
Contact us via email at zonebaby062@gmail.com or WhatsApp +92 331 7670287 to start the return process.

Q9: Do you offer refunds?
Yes, refunds are processed within 5–7 business days after the returned item is received and inspected.

👶 Products & Safety

Q10: Are your products safe for babies?
Absolutely! All our products are made from baby-safe, non-toxic materials and are carefully selected to ensure safety and quality.

Q11: Do you offer warranty on your products?
Some products may come with a manufacturer’s warranty. Please check product descriptions or contact us for details.

📩 Contact Us

If your question isn’t listed here, don’t worry! Our support team is always happy to assist.

📧 Email: zonebaby062@gmail.com
📞 Phone/WhatsApp: +92 331 767028