Return Policy

At BabyZone.Shop, customer satisfaction is our top priority. If you are not fully happy with your purchase, we’re here to help.

1. Returns

• We accept returns within 7 days of delivery.

• To be eligible for a return, the item must be:

  • Unused, in its original packaging, and in the same condition as received.

  • Accompanied by proof of purchase (order confirmation or receipt).

• Certain products such as personal care items, feeding accessories, or hygiene-related items are non-returnable for safety reasons.

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days via your original payment method (or through bank transfer/Wallet if applicable).

• Shipping charges are non-refundable.

3. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need to exchange it for the same product, contact us at zonebaby062@gmail.com or +92 331 7670287.

4. Order Cancellations

• Orders can be cancelled within 12 hours of placing the order.

• If the order has already been shipped, cancellation is not possible, but you may request a return once delivered.

5. Damaged or Wrong Product

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos/videos as proof. We will arrange a replacement or refund immediately.

6. How to Start a Return

To start a return, please contact our support team:

📧 Email: zonebaby062@gmail.com
📞 Phone/WhatsApp: +92 331 7670287

Please do not send your purchase back to the manufacturer. Our team will guide you through the return process.